Returns & Refunds
18/09/2025
100% Satisfaction guaranteed.
Don't love your photos?
- Let us know of any edits to be made within 28 days of receiving your photos.
- You can request an unlimited number of changes, but occasionally small details (e.g. a minor change to a prop) won't be possible and are not covered
- If you still don't love your photos you have 14 days from viewing your photos to opt for a 100% refund.
- Prints can't be refunded once processed
Further terms and conditions of edits / refund:
- If the issue is about the baby’s hair, and the pictures you provided show natural changes in hair volume or color (for example, newborn vs. a few weeks later), we cannot guarantee that we can cover this change / issue a 100% refund.
- If your concern is that the photos don’t look exactly like the samples shown on our website such as props or clothing, we cannot guarantee that we can cover this change / issue a 100% refund as these are guides and every picture we create is unique.
- We do not cover refunds in instances where the refunds has been requested due to a delay in processing due to technical / system errors
There are no fees and the refund processing time is 5 days.
This policy applies globally.